At MULORI, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review the following refund and return guidelines.
Return Eligibility
You may be eligible for a return if:
- The item received is damaged, defective, or incorrect.
- The return request is submitted within 14 days of delivery.
- The product remains unused and in its original packaging.
- The item includes all original labels, seals, and accessories where applicable.
Non-Returnable Items
The following items are not eligible for return:
- Products showing signs of use or tampering.
- Products damaged after delivery due to customer handling.
- Items returned after the 14-day return period.
- Products missing original packaging, labels, seals, or accessories.
- Any item that does not meet the return eligibility requirements.
Refund Process
Once your returned item is received and inspected:
- We will notify you regarding the status of your refund request.
- Approved refunds are typically processed within 5–10 business days.
- Refunds will be issued to the original payment method used during purchase.
- Processing times may vary depending on your financial institution.
Exchange Policy
We only replace products that arrive damaged, defective, or incorrect.
- If you require an exchange, please contact our support team for assistance.
- Replacement requests are subject to product availability.
Return Shipping
- Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
- Original shipping charges are non-refundable.
- We recommend using a trackable shipping service when returning items.
Order Cancellations
- Orders may only be cancelled before they have been processed and shipped.
- Once an order has been shipped, it will be subject to the return process outlined in this policy.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Website: https://mulori.com
Email: Support@mulori.com
Address: 104 Valley Acres Dr, Whiteville, NC 28472
Phone: +1 (917) 277-6113
